Head Office

Customer Service

• To order parts or spares, or to return items for repair:
  Please contact our Customer Service Specialist Austin Barr: parts@papertech.ca
• For more information or to submit a request:
  Please browse to our parts & service request page

TotalVision Service

If you are having technical or operational issues with your TotalVision system, connect with our service team:

• Toll-free in North America +1-877-787-2737 for service support between 4:00 a.m. to 8:00 p.m. PST.
• You can also reach us at service@papertech.ca
• For more service options and information, please refer to our service page
• For Technical Support: +1-604-914-2091

Corporate Head Office

While our head office is located in North Vancouver, BC, we have a global network of agents and representatives readily available to assist you. Whether you are at the initial stage of exploring web inspection and web monitoring solutions and require more information, or if you are prepared to proceed and need a quote, we will promptly connect you with the appropriate Papertech representative for your location. Rest assured, all inquiries are addressed within 24 hours.

• 219 East 1st. Street, North Vancouver, BC, Canada, V7L 1B4
• Telephone: +1 604-990-1600
  North America Toll-free +1-877-787-2737 (for service support between 8:00 a.m. to 4:00 p.m. PST)
• Email: service@papertech.ca
• Technical Support: +1-604-914-2091
• To explore our service team and available options in detail, please visit our services page
• Facsimile: +1 604-990-1606

• Emails:
  General Inquiries: info@papertech.ca
  Product and Sales inquiries: sales@papertech.ca
  Parts/Spares inquiries: parts@papertech.ca
  Training inquiries: training@papertech.ca
  Shipping inquiries: shipping@papertech.ca
  Marketing/Website inquiries: marketing@papertech.ca