FAQs

Camera housings protect the camera and lens from the harsh conditions and high temperatures frequently found in paper and pulp mills. Papertech’s everclean housings also provides built-in air cleaning to keep the front glass of the housing clear at all times for a consistently high quality camera image.

How do I optimize my camera housing for the best image quality? Maintaining the best quality images and video is easy with regular maintenance checks of your cameras. The following schedule should be followed:

• Daily: Check all camera views in your TotalVision software application for any loss of quality or image degradation.
• Weekly: Visit each camera location to check the views. Bring cleaning equipment to clean the front glass of the housing, and check the air coming into the housing to ensure the cooling is effective.
• Monthly: Check cables and connectors for dirt and corrosion that could affect the quality of the signal. Bring tools to tighten the bolts on the mounting brackets. Check each end of the housing to make sure it is tight and the seal is well seated and lubricated.

The glass on the camera housing is treated with a water repellant coating and should stay clean if the air cleaning is functioning normally. If there is a build up or grease on the glass use a soft cloth with a mild detergent to remove. Do not use steel wool or abrasive scouring pads as this will damage the hydrophobic coating on the glass.

Why do I need machine vision? Defects and breaks in your production process are a major cause of downtime, resulting in less product and more maintenance. Quality control is also a concern when product is being produced that is of a quality unacceptable to customers. With machine vision, defects are alarmed to allow the operator to trace the root cause before a break occurs. TotalVision high-speed cameras are also capable of detecting defects on high-speed paper and tissue machines, far beyond what is possible with manual inspection.

The TotalVision application is not responding and the computer appears to be frozen, what should I do? Quite often the first reaction to this is to either restart the computer, or shutdown the computer by holding down the power button. This can, however, cause further problems for the operator. For more details and the correct troubleshooting procedure, please refer to the service article Dangers of Holding Down the Power Button.

Training sessions can be arranged at your location or even at the mill where service staff are working. Additionally, if you have an issue that requires immediate assistance, our service personel can arrange an online session to provide training on specific topics. Please refer to our training page or contact us at service@papertech.ca for more information.

Absolutely. Papertech’s TotalVision™ systems have been used successfully in a number of industries including nonwoven, steel, laminates, diapers, tissue, and others.

I’d like to use cameras on my line but don’t need a large system, what are the options? TotalVision™ systems are scalable and all use the same operator station, cameras, and high intensity LED lighting. Our portable system is suitable for use on a small machine that requires periodic checking of numerous locations. Please download our system diagrams for more details.

One of the cameras is not operating or displaying an image, what’s the first thing to check? Ping the IP address to check if it’s on the network. The next step is to check all connections.