We deliver a wide array of service packages to help your company get the maximum value from your machine vision investment. Papertech also offers a suite of services for camera systems manufactured by a variety of suppliers. More than once, Papertech has been called to action by a customer to service a camera system from ABB, MTC, Honeywell/Hilcont, Carotek, Metso and others.

The Papertech service team has the application knowledge and skills to improve system performance and the overall results of any camera system. This is accomplished by optimizing lighting, camera settings, camera positions, cabling, air supply and computer settings to enhance the system’s ability to find the root cause of breaks and improve the machine efficiency. The results achieved by Papertech’s service team have resulted in a growing list of satisfied customers worldwide.

North America (toll free): 1-877-787-2737, M-F 7.30 to 4:30 PST. All other hours, please call: 604.760.1464

Whichever service option you choose, the difference in your system performance and video quality will be immediately noticeable as the before and after images illustrate below.
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Service Options

Includes a minimum of a one day site visit for system installation, configuration, and operator training. Additional days onsite are included depending on the complexity of the system. Travel and living expenses are not included and charged at cost.

Includes a minimum of a one day site visit for system configuration, trouble-shooting and operator training. Additional days onsite can be included as required. Travel and living expenses are not included and charged at cost.

Includes a minimum of a one day site visit for machine troubleshooting, root cause fault finding, web inspection configuration, and advanced operator training. Additional days onsite can be included as required. Travel and living expenses are not included and charged at cost.

Includes a minimum of a 2 day site visit for training of operators, process engineers, and asset owners. Additional classroom training systems are provided. Customized coursecontent is included. Travel and living expenses are included in total cost.

Includes a minimum of a 2 day site visit for training of operators, process engineers, and asset owners. Additional classroom training systems are provided. Customized coursecontent is included. Travel and living expenses are included in total cost.

Includes a minimum of a two site visits at two days per visit for regular system maintenance, configuration and training of operators, process engineers, and asset owners. Includes software updates and unlimited remote support. Travel and living expenses are included. For complete details, please download the ResultMAX program brochure.

Includes remote support for a software update including operating system updates and TotalVision software updates not requiring reinstallation. If adequate remote communication is not available, a site visit may be required and is not included.

Includes remote support for a software upgrade including operating system updates and TotalVision software upgrades to the current released version. Reinstallation and feature additions are included. If adequate remote communication is not available, a site visit may be required and is not included.

24/7 remote support service is included with all WebVision systems for the duration of the system warranty period. Addional 24/7 remote support service can be purchased at a yearly rate. Remote support includes access to the toll-free telephone service support line and modem/VPN direct remote support for the WebVision system.

Extended contracts for onsite service are available to customers in North America and Europe. These customized service plans are prepared for each service contract based on the individual needs of our clients. Includes software updates and unlimited remote support. Includes single day site visits as per the rates listed for regular system maintenance, configuration and training of operators, process engineers, and asset owners.Travel and living expenses are not included and charged at cost.

A convenient way to know the status of your camera system at all times. Print diagnostics that show vital information about your system (cameras down and lights not functional, camera type, frame rate, etc.).

Includes a visit to evaluate your existing web inspection system and provide you with recommendations on how to improve and enchance your system by means of design changes, hardware or software changes.

Service Partners

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Papertech has entered into a formal agreement with Accuracy Automation to provide complete TotalVision™ camera system service for all of our Latin American customers. Accuracy Automation, based in Jacarei, Brazil, has been providing industrial automation services to the pulp & paper industry since 2007.

For more information please visit Accuracy Automation

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Roptec® is now the exclusive European service partner for Papertech’s WebInspector® web inspection and WebVision® web break monitoring products. Based in the Central European city of Stolberg, close to Aachen, Germany, Roptec® provides fast and qualified service on-site.

ROPTEC GmbH – Exclusive European Service Provider