RMA (Return Material Authorization) Service

If a component should fail:

Please contact our customer technical support line with a description of the problem at: 1-604-760-1464

If a replacement part is required an RMA will be generated and forwarded to you with a shipping package including:

RMA Service Levels:

Standard:

Upon receipt, Papertech will inspect the part, complete a root cause analysis report, repair the part and return it within 3-5 days of receipt.

If the repair is not under warranty, a purchase order will be required.

Advanced Exchange Program

If an essential part should fail, it may qualify for Papertech's Advanced Exchange Program. Papertech will request a purchase order upon initial customer contact and a replacement part will be shipped within three business days.

The faulty component must be returned to Papertech within 30 days. Upon receipt and inspection, if the part is not warrantied, the customer will be advised of the associated costs.

Shipping:

Please ensure all parts are packed properly to avoid non-warranty related damage.

For return material authorization (RMA) inquiries, please contact:
rma@papertech.ca

For service inquiries, please contact:
service@papertech.ca